Refund & Cancellation Policy

Effective Date: October 21, 2026

We want you to be happy with the work we deliver. This Refund Policy explains when you can get a refund for a payment made to Orviko and how long it takes.

1. Milestone-Based Refunds

Our projects are billed and delivered in milestones. If you are not satisfied with the work delivered for a milestone, you can request a refund of the payment for that milestone before you approve it.

• A refund can be requested for any milestone that has been paid but not yet approved by you.
• Milestones you have already approved are considered accepted and are not refundable.
• Where we agree to a refund, we refund the full payment made for that milestone.

2. How To Request A Refund

Email hello@orviko.com with your name, invoice number, and the reason for your request. We will review your request and reply by email.

3. Refund Timeline

Once your refund is approved, it will be completed within 7–10 working days. The exact time for the money to appear in your account can depend on your bank, card issuer, or mobile banking provider.

4. Refund Method

Refunds are always returned to the original payment method. For example, a card payment is refunded to the same card, and a mobile banking payment is refunded to the same mobile banking account. Payments made online through SSLCommerz are refunded through SSLCommerz.

5. Cancellation Policy

You can cancel a project at any time by emailing us. When a project is cancelled:

• Payments for milestones you have already approved are not refundable.
• Payment for a milestone that is in progress or delivered but not yet approved can be refunded under section 1.
• Invoices for milestones that have not started will be cancelled and do not need to be paid.

Approved cancellation refunds follow the same 7–10 working day timeline.

6. Contact Us

For any questions about refunds or cancellations, email us at hello@orviko.com.