WordPress
Support Specialist

Own day-to-day WordPress support across a diverse portfolio of 30+ client sites, including B2B, healthcare, SaaS, nonprofit, and service businesses.

Work through a ticketing system, Asana, Slack, and email with clear updates, documented decisions, and dependable turnaround.

Handle repeatable maintenance work with discipline, and troubleshoot ambiguous technical issues independently before escalating.

For the first 1-2 months, you will work under the Orviko team for guidance, workflow training, quality expectations, and role preparation.

After the training period, once we are confident in the fit and working standards, you will move into direct full-time work with the U.S.-based agency.

Once transitioned, your day-to-day responsibilities, communication, and reporting will be handled directly with that agency's team.

You will collaborate with a U.S.-based agency team and support client work that may require mixing part of your schedule with U.S. time zone working hours.

The schedule is not meant to be rigid minute-by-minute; you will have 3-4 hours of flexibility when planning your day around support coverage and ticket priorities.

Apply WordPress core, plugin, and theme updates safely, reviewing changelogs and testing on staging when risk is elevated.

Manage PHP version compatibility, database cleanup, routine optimization, and post-update visual QA.

Proactively flag and fix issues noticed during active work, even when they are not the original ticket scope.

Use ManageWP for multi-site monitoring, updates, backups, and security checks.

Detect, quarantine, clean, and document malware incidents with a careful recovery process.

Maintain SSL certificates, brute force protection, login hardening, firewall rules, uptime alerts, and vulnerability patching.

Manage client sites on Cloudways, including server health, staging environments, backup schedules, restores, and Safe Updates.

Handle domain and DNS changes, Cloudflare DNS, CDN, WAF rules, and performance-related server escalations.

Support occasional WordPress Multisite networks and understand the operational differences from standard installs.

Publish and format blog posts, update pages, menus, footers, sidebars, forms, images, SEO metadata, and tracking pixels.

Make CSS, spacing, typography, color, responsive, and layout adjustments using Elementor, Divi, Gutenberg, and ACF.

Debug PHP, HTML, CSS, JavaScript, plugin conflicts, white screens, 500 errors, redirects, WooCommerce settings, and checkout issues.

3+ years of hands-on WordPress development, maintenance, and support experience.

Direct experience with ManageWP and Cloudways is required.

Strong WordPress security fundamentals: hardening, monitoring, malware cleanup, and incident documentation.

Proficiency in HTML and CSS, plus solid working knowledge of PHP and JavaScript.

Experience with WooCommerce, ACF, GA4, Google Tag Manager, Elementor, Divi, and/or the Gutenberg block editor.

Fluent English communication is required: you must be able to write clearly, explain technical issues in plain language, and speak confidently with a U.S.-based agency team.

Previous work inside a digital marketing, U.S.-based agency, or multi-client support environment.

Familiarity with Git or version control workflows.

Experience with Wordfence, Sucuri, iThemes Security, UpdraftPlus, Cloudways Snapshots, and redirect management.

You take ownership of client sites and do not cut corners on maintenance, security, documentation, or QA.

You communicate proactively, flag risks early, and document what you found, what you changed, and why.

You are comfortable working asynchronously across time zones with a remote-first team.

Salary: 80,000 – 110,000 BDT/month based on experience and fit.

Orviko-led training and guidance before transitioning into direct full-time work with a U.S.-based agency.

Full-time, stable remote employment with a clearly defined WordPress support scope.

Direct access to leadership, short feedback loops, and room to grow as the client portfolio expands.

Consistent, interesting technical work across a broad mix of real client websites.